At wldxiaohen Innovations, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.
You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team as soon as possible. Once your cancellation request is confirmed, we will process a full refund to your original payment method within 3-5 business days. Please note that if your order has already entered the shipping process, cancellation may no longer be possible, and you will need to follow our standard return procedure after receiving the item.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags and accessories included. A valid proof of purchase (receipt or order confirmation) is required for all returns.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. Once your return is approved, you will receive instructions on how and where to send your package. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Upon receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable, and you may be responsible for any loss in value if the item is not returned in its original condition.
Depending on your financial institution, it may take additional time for the refund to appear in your account after we process it. We will notify you by email when your return has been received and processed.
If you haven't received your refund within the expected timeframe, please first check your bank account or credit card statement again. Some processing times may vary depending on your payment provider. If you still have not received your refund, please contact your bank or credit card company, as it may take some time before the refund is officially posted.
If after completing these steps you still have not received your refund, please contact us immediately at the information provided below. We will investigate the matter and work with you to resolve any issues promptly.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team:
Company Name: wldxiaohen Innovations
Address: 327 Maplewood Avenue, Denver, CO 80206, United States
Phone: +1 303-555-0283
Email: [email protected]
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM Mountain Time, excluding major holidays.
